Privacy Policy

PRIVACY POLICY

Last updated on: 23 July 2025

INTRODUCTION

This Privacy Policy ("Policy") outlines how the Company (as defined below) manages your personal information and describes your associated rights. The protection of your personal data is a priority for us, and we are dedicated to managing it responsibly and in line with applicable data protection laws, such as the General Data Protection Regulation (GDPR).

Please review this document carefully to ensure full understanding. By continuing to use our services and website, you confirm your acceptance of the practices explained in this Policy.

Should you have any questions or concerns related to this Policy, you are welcome to contact us.

DATA CONTROLLER

FINTECH GLOBAL SOFTWARE LTD, registered in the United Kingdom under company number 16493076, with its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE (referred to herein as "Company" or "we"), is the entity accountable for handling your personal information. As the controller, we define the purpose and method for processing your data.

If you wish to make an inquiry or submit a request regarding your data, please contact us at [email protected]

We take the protection of your privacy seriously and adhere to the relevant data protection frameworks.

CATEGORIES OF PROCESSED PERSONAL DATA

In line with this Policy, we process the following categories of personal data:

  • Account Usage Data: Data about how you interact with your account, including your login info, preferences, and usage logs.
  • Authentication and Identification Data: Information used to confirm your identity, including usernames, passwords, and biometric data.
  • Contact Information: Communication details like name, phone number, address, and email.
  • Identity Data: Includes full name, date of birth, and other details from official identification documents.
  • Legal Entity Data: Information tied to the legal organization you represent, such as company registration data.
  • Order-related Information: Details about your orders, including past purchases.
  • Payment Details: Information required to process payments, such as card and bank account details.
  • Transaction Data: Records and specifics of your financial transactions.
  • Technical Information: Device-related data like IP address and browser type.
  • Compliance Data: Information necessary to meet legal requirements, including AML and sanctions data.
  • Financial Information: Your financial activity and account status.
  • User Support Data: Data gathered during support communications.
  • Communication Details: Content of emails, call logs, and web forms exchanged with us.
  • Marketing Preferences: Your marketing choices and participation in promotions.
  • Video Surveillance Data: Video records and associated metadata from surveillance at physical sites.

If you have concerns about any data category, feel free to contact us.

PURPOSES AND LEGAL BASES FOR DATA PROCESSING

We process personal data for defined purposes, supported by lawful bases:

  • Identity Verification and Authentication: To verify your identity and enhance platform security.
    Legal Basis: Legal requirement, legitimate interest.
  • User Account Management: For creating and managing your profile and preferences.
    Legal Basis: Contractual obligation.
  • Industry-Specific Legal Compliance: To comply with laws like AML, sanctions, and taxation.
    Legal Basis: Legal requirement, public interest.
  • Agreement Execution and Service Delivery: To fulfill our obligations and deliver services.
    Legal Basis: Contractual obligation.
  • Order Fulfillment and Management: To process and handle your orders.
    Legal Basis: Contractual obligation.
  • Transaction Processing: To execute and secure financial activities.
    Legal Basis: Contractual obligation, legitimate interest.
  • Risk Management and Business Decisions: To assess risk and ensure safe operations.
    Legal Basis: Contractual, legal, and business interests.
  • Communication and Customer Support: To share updates and resolve issues.
    Legal Basis: Contractual obligation, legitimate interest.
  • Service Improvement and Development: To enhance services using feedback and data analysis.
    Legal Basis: Legitimate interest.
  • Technical Issue Resolution: To troubleshoot and stabilize service operations.
    Legal Basis: Contractual obligation.
  • Fraud Prevention and Service Misuse: To prevent fraudulent activity and abuse.
    Legal Basis: Legal obligation, legitimate interest.
  • Security Maintenance for Services and Assets: To protect information and infrastructure.
    Legal Basis: Contractual, legal, and legitimate interest.
  • Marketing and Personalized Content Delivery: With your permission, for personalized offers.
    Legal Basis: Consent, legitimate interest.
  • Claims Addressing and Dispute Resolution: To handle disputes or legal claims.
    Legal Basis: Contractual obligation, legal duty, legitimate interest.

If you seek further clarification on these purposes or grounds, please contact us.

MANDATORY AND OPTIONAL PROVISION OF INFORMATION

Some data fields are mandatory to access essential services (e.g., account creation or transactions). Failing to provide this may restrict service availability. Optional data, however, can be shared at your discretion and is managed via account settings or upon request. Not sharing optional data will not limit your access to core features.

RECIPIENTS OF PERSONAL DATA

We never sell or lease your personal information. However, we may share it with authorized partners (e.g., for payment processing or support services) and with governmental bodies when required by law. For questions about data sharing, please reach out to us.

SOURCES OF PERSONAL DATA

We collect personal information from:

  • Direct Interactions: Data submitted when registering, purchasing, or communicating with us.
  • Third Parties and Public Sources: Data from trusted service providers or publicly available records.
  • Cookies and Tracking Technologies: Data from your browsing behavior for improved experience.

DATA STORAGE AND RETENTION

Your personal data is stored only as long as necessary for its original purpose or as required by law. Retention periods vary based on legal obligations and the nature of the data. If extended retention is needed for dispute resolution or compliance, we ensure it aligns with laws such as the GDPR. Once the purpose ends, data is deleted or anonymized.

INTERNATIONAL DATA TRANSFERS

We may transfer your personal data outside the European Economic Area. Any such transfer is secured through mechanisms compliant with data protection regulations like the GDPR.

DATA SUBJECT RIGHTS

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct incorrect or incomplete data.
  • Erasure: Request deletion in specific circumstances.
  • Restriction: Limit how your data is processed.
  • Objection: Object to specific processing activities.
  • Portability: Receive your data in a portable format.
  • Consent Withdrawal: Revoke your consent at any time (without affecting past processing).

Please note that fulfilling these rights may require identity verification and may be subject to certain limitations. To exercise any of these rights, contact us at [email protected]

AUTOMATED DECISIONS AND PROFILING

We do not use automated decisions that have legal consequences. We may use profiling to tailor content and services to your preferences. This practice enhances user experience. For more information or to raise concerns, contact us.

SECURITY OF PERSONAL DATA

We use appropriate technical and organizational safeguards to ensure the security of your personal data. This includes:

  • Encryption of data in transit and storage.
  • Access restrictions to authorized personnel only.
  • Regular security awareness training for staff.
  • Collaborating with security-compliant vendors (e.g., PCI DSS-compliant payment processors).

Your role is equally important:

  • Use strong, unique passwords.
  • Keep credentials secure.
  • Avoid public Wi-Fi for sensitive activities.
  • Update software regularly.
  • Stay alert to phishing threats.

If you have security-related concerns, please get in touch.

LODGING A COMPLAINT AND RESOLVING DISPUTES

Should you be dissatisfied with how your data is processed, you may contact us at [email protected]. You also retain the right to file a complaint with the Data Protection Inspectorate of England and Wales.

CHANGES AND UPDATES TO THE PRIVACY POLICY

We may revise this Policy periodically to reflect operational or legal updates. Major changes will be announced via our website or other appropriate means. Please review this Policy regularly to stay informed.

ADDITIONAL INFORMATION

For any further clarification or information, you can reach us at [email protected]